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Accessibility Questions For RFPs

When preparing a Request for Proposal for ICT products, including accessibility as part of the evaluation and review process can aid in determining which vendors may be more responsive to meeting the desired qualifications. The following questions are intended to provide colleges and districts with a starting point when authoring RFPs for ICT-based products and services.

  • Describe your technical experience in developing information and communication technology products meeting the Web Content Accessibility Guidelines 2.0, Level AA standards and the US Section 508 Standards for Information and Communication Technology.

  • How do you ensure that the web applications you develop meet the Web Content Accessibility Guidelines 2.0, Level AA level? Please describe and provide supporting evidence of the processes you follow.

  • What automated and manual testing do you perform to test and evaluate applications for accessibility for individuals with disabilities? Please describe your testing process in detail.

  • Does your product undergo accessibility testing prior to each major release? Do you use a third-party accessibility evaluation company to verify your accessibility compliance? If so, are you willing to provide a copy of your most recent evaluation report?

  • Which assistive technologies on the Windows OS and macOS platforms do you test with in order to evaluate access for blind and visually-impaired individuals? Please describe and provide supporting evidence of your assistive technology testing process.

  • What is your policy and process for responding to issues identified as an accessibility error for applications in development and production environments? How do you track and prioritize accessibility issues?

  • What methods do you use to inform customers of accessibility errors?

  • Do your developers and project managers receive or engage in accessibility training on a regular basis?

  • Please describe the extent of such accessibility trainings.

  • What percentage of your software development and QA testing team is focused on accessibility?

  • Do you have a designated accessibility representative to address issues or questions and provide oversight related to the accessibility of your product?