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CCC Accessibility Center Help Desk

The CCC Accessibility Center Help Desk provides a community-based forum to search for answers and ask questions about web and IT accessibility topics facing colleges and students.

The Accessibility Center Help Desk is available to all CCC employees, including faculty, staff and administrators, and offers the opportunity to ask questions and review answers regarding web and IT accessibility. Backed by a team of accessibility subject matter experts, the Help Desk offers a search-based interface to find answers or post new questions related to web and IT accessibility topics. For example, accessibility questions could include:

  • What is the purpose of headings in a web page and should I include them?
  • How do I support accessibility for mobile devices?
  • What steps should I follow to include captions for YouTube videos?
  • How can I check accessibility in my MS Word documents?

Accessibility Reviews

The Accessibility Center Help Desk can also provide assistance with "mini" accessibility reviews for college web pages, websites, and other content. A college needing assistance in evaluating the accessibility of a college web page or website template can use the Help Desk to request an accessibility review. Accessibility reviews offered by the Accessibility Center Help Desk are free to California Community Colleges.

Accessibility requests could include evaluations of:

  • college web pages (up to 4 pages)
  • new or current website templates
  • website color contrast designs
  • interactive website elements (e.g., carousels, drop-down menus, date pickers, etc.)
  • video or social media content

The Help Desk is not able to provide large-scale or full website accessibility evaluations at this time. Also, the Help Desk is not able to evaluate vendor-based products (e.g., publisher course packs, etc.). Please contact the CCC Accessibility Center if any questions.

Getting Started

Questions and follow-up responses are called Conversations. To start, enter your question in the “Find or Start a Conversation” search field. If there are no Conversations found or you do not find a suitable answer, then press the “Continue Creating the Conversation” button at the bottom of the page. This will allow you to:

  1. Edit your question title
  2. Identify the conversation type as Question
  3. Provide a description of your question
  4. Indicate the Related Category, which should be the CCC Accessibility Center

Questions may also be marked private so that only the Help Desk responders can view the questions and the answers will not be made public. To enable this option, check the checkbox marked “Post this Conversation Privately” when posting a new question. This will result in only you and the Help Desk staff being able to view your question and any follow-up responses.

The Accessibility Center Help Desk is not intended to obtain accessibility testing and analyses on vendor products or other websites. Questions include, “Is the following product accessible?” or “Can you review my website and tell me all the accessibility problems?” If you are seeking accessibility support for such issues, please contact the CCC Accessibility Center.